Ready To Wear

A READY TO WEAR ORDER IS AN ORDER PLACED FOR AN ITEM THAT IS AVAILABLE IN STOCK FOR IMMEDIATE SHIPPING.

All ready to wear orders include 30 days Return / Exchange policy.

Pre-Order

A pre-order is an order placed for an item that has not yet been released. Pre-orders allow clients to guarantee immediate shipment on release for the size that have been selected without risking that it runs out as soon as it is available. 

 

Pre-order date

The latest date a pre-order can be submitted

 

Estimated shipping date

The date for shipment of the pre-order

 

Payment is required at the time of the purchase. The total amount of the order will be charged once at checkout. 

All pre-orders include 30 days Return / Exchange policy.

Made To Order

MADE TO ORDER (MTO) IS AN ORDER PLACED FOR AN ITEM THAT IS MADE PER CLIENT REQUEST AND SPECIFICATION. MTO ORDERS ALLOW CLIENTS ACCESS TO OUR GOODYEAR WELTED ITEMS.

 

MADE TO ORDER DATE

THE LATEST DATE A MTO ORDER CAN BE SUBMITTED

 

ESTIMATED SHIPPING DATE

THE DATE FOR SHIPMENT OF THE MTO ORDER 

 

PAYMENT IS REQUIRED AT THE TIME OF THE PURCHASE. THE TOTAL AMOUNT OF THE ORDER WILL BE CHARGED ONCE AT CHECKOUT. 

MTO ORDERS DOES NOT INCLUDE ANY RETURN / EXCHANGE POLICY.

Measurement Guide

OUR ITEMS FITS TRUE TO SIZE FOR THE STANDARD SNUG FIT AS IT WILL ALLOW THE LEATHER TO STRETCH AND CONFORM TO THE FOOT. BASED ON WEAR WITH LIGHTWEIGHT DRESS SOCKS. IF YOU ARE BETWEEN SIZES AND YOUR SIZE IS NOT AVAILABLE WE WOULD RECOMMEND SIZING UP FOR A REGULAR FIT. THE TRUE SIZE IS CONSIDERED TO BE THE LENGTH OF THE ONE LARGEST FEET. FOR ACCURATE SIZING AND FIT WE THEREFORE STRONGLY ADVISE YOU TO MEASURE THE LENGTH OF YOUR FOOT IN CM / INCHES AND MATCH IT WITH THE EQUIVALENT SIZE IN OUR CONVERSION CHART BELOW. PLACE YOUR FOOT AGAINST THE WALL AND MEASURE FROM THE WALL TO THE TIP OF YOUR LONGEST TOE WITH SOCKS ON.

 

 

MEN'S 39 - 42.5

European 39 39.5 40 40.5 41 41.5 42 42.5
British  5 5.5 6 6.5 7 7.5 8 8.5
American 6 6.5 7 7.5 8 8.5 9 9.5
Japanese 240 245 250 255 260 265 270 275
CM 25.2 25.5 25.8 26.2 26.5 26.8 27.2 27.5
Inches 9.9 10.0 10.2 10.3 10.4 10.6 10.7 10.8

 

 

MEN'S 43 - 46.5

European 43   43.5 44   44.5 45   45.5 46   46.5
British  9 9.5 10 10.5 11 11.5 12 12.5
American 10 10.5 11 11.5 12 12.5 13 13.5
Japanese 280 285 290 295 300 305 310 315
CM 27.8 28.2 28.5 28.8 29.2 29.5 29.8 30.2
Inches 11.0 11.1 11.2 11.4 11.5 11.6 11.7 11.9

Leather Care

Following proper care and storage guidelines will ensure the longevity of your shoes and keep them looking their finest. When not in use, store your shoes in the protective dustbag provided. We encourage you to adopt the detailed care and cleaning instructions below to prolong the lifespan of your Story Et Fall product.

 

Every so often, give your pair of shoes the day off. This allows them to air out, which dries out the moisture so the leather lasts longer. Use a cedar shoetree to help absorb moisture and maintain their shape. Always allow your shoes to dry at room temperature, away from a heater. Heaters can cause leather to dry out and become brittle, and can also harm the adhesives. Don't store your shoes in shoe boxes for long periods of time. Prolonged storage can cause certain footwear materials to deteriorate, particularly in humid climates. When applying any chemical to a item you own, it is always best to do pre-test in an inconspicuous area before applying to the entire surface area. 

 

The routine of shoe care is divided into three steps: Clean, Preserve and Protect. The first step is always to clean the shoes. Second step is to refresh and nourish the shoes and the third step is to protect the shoes from dirt and moisture by impregnation. Remember that different types of leather require different types of care, for keeping your shoes clean and looking their best.


 

Full Grain Leather
To remove dirt, wipe gently with a dry cloth to remove any dried-on dirt and dust. Then dampen the cloth with warm water and wipe again. Allow leather to dry naturally, away from direct sunlight and direct heat sources (like heat vents) that can dry out the leather. Clean the dry shoe with a shoe brush and use leather cream to clean and soften the upper. Apply shoe cream which provides a gentle nourishment and let dry. Polish the surface with a brush and finish off with water protector or water based protector. Use premium wax to provide an even stronger protection against wetness. Remember to use a high quality cream polish that matches the shoe color. Avoid liquid shoe polishes and silicone sprays.
 

 

Suede Leather
Suede is the back side of the leather, which is polished to make it soft and give it the right finish. This leather is vulnerable to water and attracts dirt more easily, therefor it is important to treat this leather regularly. To clean, use a rubber eraser to remove dirt and smudges. Then, brush lightly with a soft brush specifically for suede products. Care should be taken to brush in the same direction. If you brush in different directions, some suedes will give the appearance of being two different colors. Never use a wire brush or polish on suede. Some suede brushes do have wire in the center, which is specifically made for use on suede. Follow up with a foam cleaner which nourishes and adds protection against dirt. Finish off with silicone spray for water resistance.

Client Service

PAYMENT
YOU CAN CHOOSE TO PAY WITH VISA OR MASTERCARD THROUGH STRIPE. YOUR CARD PAYMENT IS SECURELY HANDLED USING THE LATEST SECURITY TECHNOLOGY AVAILABLE WHICH PREVENTS UNAUTHORIZED ACCESS TO CARD DETAILS. ALL INFORMATION IS ENCRYPTED USING SSL ENCRYPTION. 

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SHIPPING

READY TO WEAR ORDER PLACED BEFORE 2.00 P.M. (CET) or 8.00 A.M. (EST) ON A WEEKDAY ARE SHIPPED SAME DAY AND DELIVERED TO YOUR DOOR WITHIN 24-48 HOURS ON PRIORITY SHIPMENT OR 3-5 WORKING DAYS ON ECONOMY SHIPMENT. A DELIVERY CONFIRMATION E-MAIL WITH TRACKING AND SHIPPING DETAILS WILL BE SENT TO YOU ONCE YOUR PACKAGE HAS BEEN DISPATCHED. 

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RETURNS
IF YOU ARE NOT SATISFIED WITH YOUR READY TO WEAR OR PRE-ORDER PURCHASE, SIMPLY FILL IN THE ENCLOSED RETURN FORM TO RETURN THE ITEM. RETURN PACKAGE CAN BE PICKED UP BY THE COURIER AT YOUR DOOR OR DROPPED OFF AT COURIER LOCATION. YOU ARE ENTITLED TO A RETURN WITHIN 30 DAYS OF HAVING RECEIVED IT FOR AN EXCHANGE AND/OR REFUND.

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CLIENT SERVICE AREA

 

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