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HEAD OFFICE STUDIO   
STORY ET FALL STORY ET FALL
MÄSTER SAMUELSGATAN 60  VIA G. MAMELI 3
111 21 STOCKHOLM 62012 CIVITANOVA MARCHE MC
SWEDEN ITALY
   

E-MAIL 

CONTACT US BY E-MAIL AROUND THE CLOCK.

WE AIM TO ANSWER ALL QUESTIONS WITHIN 24 HOURS MONDAY THROUGH FRIDAY.

 

 

 

Client Service

PAYMENT
YOU CAN CHOOSE TO PAY WITH VISA OR MASTERCARD THROUGH STRIPE. YOUR CARD PAYMENT IS SECURELY HANDLED USING THE LATEST SECURITY TECHNOLOGY AVAILABLE WHICH PREVENTS UNAUTHORIZED ACCESS TO CARD DETAILS. ALL INFORMATION IS ENCRYPTED USING SSL ENCRYPTION. 

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SHIPPING

READY TO WEAR ORDER PLACED BEFORE 2.00 P.M. (CET) or 8.00 A.M. (EST) ON A WEEKDAY ARE SHIPPED SAME DAY AND DELIVERED TO YOUR DOOR WITHIN 24-48 HOURS ON PRIORITY SHIPMENT OR 3-5 WORKING DAYS ON ECONOMY SHIPMENT. A DELIVERY CONFIRMATION E-MAIL WITH TRACKING AND SHIPPING DETAILS WILL BE SENT TO YOU ONCE YOUR PACKAGE HAS BEEN DISPATCHED. 

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RETURNS
IF YOU ARE NOT SATISFIED WITH YOUR READY TO WEAR OR PRE-ORDER PURCHASE, SIMPLY FILL IN THE ENCLOSED RETURN FORM TO RETURN THE ITEM. RETURN PACKAGE CAN BE PICKED UP BY THE COURIER AT YOUR DOOR OR DROPPED OFF AT COURIER LOCATION. YOU ARE ENTITLED TO A RETURN WITHIN 30 DAYS OF HAVING RECEIVED IT FOR AN EXCHANGE AND/OR REFUND.

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