Story Et Fall
Story Et Fall

Client Service

PAYMENT
YOU CAN CHOOSE TO PAY WITH VISA OR MASTERCARD THROUGH STRIPE. YOUR CARD PAYMENT IS SECURELY HANDLED USING THE LATEST SECURITY TECHNOLOGY AVAILABLE WHICH PREVENTS UNAUTHORIZED ACCESS TO CARD DETAILS. ALL INFORMATION IS ENCRYPTED USING SSL ENCRYPTION. 

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SHIPPING

READY TO WEAR ORDER PLACED BEFORE 2.00 P.M. (CET) or 8.00 A.M. (EST) ON A WEEKDAY ARE SHIPPED SAME DAY AND DELIVERED TO YOUR DOOR WITHIN 24-48 HOURS ON PRIORITY SHIPMENT OR 3-5 WORKING DAYS ON ECONOMY SHIPMENT. A DELIVERY CONFIRMATION E-MAIL WITH TRACKING AND SHIPPING DETAILS WILL BE SENT TO YOU ONCE YOUR PACKAGE HAS BEEN DISPATCHED. 

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RETURNS
IF YOU ARE NOT SATISFIED WITH YOUR READY TO WEAR OR PRE-ORDER PURCHASE, SIMPLY FILL IN THE ENCLOSED RETURN FORM TO RETURN THE ITEM. RETURN PACKAGE CAN BE PICKED UP BY THE COURIER AT YOUR DOOR OR DROPPED OFF AT COURIER LOCATION. YOU ARE ENTITLED TO A RETURN WITHIN 30 DAYS OF HAVING RECEIVED IT FOR AN EXCHANGE AND/OR REFUND.

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THE DATA FIELDS WITH AN ASTERISK (*) MUST BE COMPLETED IN ORDER TO COMPLETE YOUR REGISTRATION AND SATISFY ANY REQUEST YOU MAKE. YOUR PERSONAL DATA MAY BE JOINTLY CONTROLLED BY YVES SAINT LAURENT SAS AND KERING FOR CUSTOMER MANAGEMENT, MARKETING AND OTHER PURPOSES AS DETAILED IN OUR ‎‎PRIVACY POLICY‎‎. YOUR PERSONAL DATA MAY BE SHARED WITH ASSOCIATED COMPANIES AND SERVICE PROVIDERS TO SATISFY YOUR REQUEST. YOU HAVE THE RIGHT TO REQUEST FROM US ACCESS TO AND RECTIFICATION OR ERASURE OF YOUR PERSONAL DATA OR RESTRICTION OF PROCESSING CONCERNING YOU OR TO OBJECT TO PROCESSING AS WELL AS THE RIGHT TO DATA PORTABILITY, AS SET OUT IN THE PRIVACY POLICY. YOU ALSO HAVE THE RIGHT TO OBJECT, FOR A LEGITIMATE PURPOSE, OR WITHDRAW YOUR CONSENT, AS APPROPRIATE, TO THE PROCESSING OF YOUR PERSONAL DATA. TO EXERCISE YOUR RIGHTS, PLEASE WRITE TO [email protected] YOU CAN ALSO MANAGE YOUR SUBSCRIPTIONS VIA YOUR ACCOUNT

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